Support and maintenance typically eats at efficiency of primary development teams and executive management, swinging focus away from new initiatives to maintenance of older ones. Our Project Management methodologies produce successful and timely support. Problems are resolved quickly, thorough tests are performed and updates are methodically implemented and documented, with strict change management policies enforced.

Various facets of software maintenance we undertake include:

• Code maintenance
• Bug fixing
• Enhancements
• Site-specific requests
• Version, patch and release management
• Testing
• Product asset management
• Software upgrade
• Testing
• Code optimization
• Interfacing requirements to play well with others

The maintenance process includes the following stages:

• Asset transfer
• Knowledge transfer
• Architecture reconstruction
• Environment replication
• Readiness (including internal pilot)
• Process propagation
• Work execution
• Verification and validation
• Deployment
• Monitoring
• Reporting
• Review and continuous improvement

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